Refund policy
Before you subscribe
Explore the complete sample and review the credit costs before buying. ProductHatch helps create and package digital products; a lack of sales is not evidence that the software failed to provide its service.
Cancel future renewals
You can cancel your subscription through Account & credits and the Paddle customer portal. Cancellation stops future renewals according to the schedule shown in the portal. It does not automatically refund an earlier payment. Existing products and unused purchased credits remain available.
Payment problems and refund requests
If you were charged twice, do not recognize a charge, did not receive the credits you paid for, or cannot use the service because of an unresolved technical problem, contact support with your account email and transaction reference. Do not send card details. We review the payment and usage record and arrange any approved refund through the payment provider.
For other refund requests, contact support and explain the situation. Mandatory consumer rights and the payment provider’s applicable buyer terms take precedence. This policy does not exclude a refund required by law.
Credits and refunds
Credits reserved for a failed AI operation are returned to your balance. This is a credit adjustment, not a cash refund. When a payment is refunded or charged back, its related credit allocation is reversed. Partial refunds reverse a proportional number of credits, rounded up to a whole credit. Reversed chargebacks restore the related allocation. Contact support if your balance needs correction.
Contact and seller details
Seller identity pending launch setup
Business address pending launch setup